Our services
ICT services that make your systems succeed
From rollout and training to data, cloud and IT support: one accountable partner for the full journey.
Implementation & training
Technical support
Project management & QA
Data management & M&E
IT infrastructure & hardware
Cloud, web & digital
Service 01
System implementation & user training
Get every user confident and productive. We assess readiness, train in the way that suits your teams, and put the procedures in place that keep adoption high.
- Readiness and knowledge-gap assessments
- Centralised, onsite and hybrid training
- SOPs, user guides, micro-videos and posters
- Change management and post-training certification
Service 02
Technical support & helpdesk
A support backbone your users can lean on. We define how issues flow from user to technician and resolve them fast.
- Dedicated support line and remote troubleshooting
- First- and second-line support
- Field support across sites
- Champions, focal persons and FAQs
Service 03
Software project management & QA
Deliver software projects on time and with confidence. We bridge developers, stakeholders and users using agile methods.
- Requirements analysis and system design
- Work plans, milestones, risk and vendor management
- Functional testing: unit, integration, system and acceptance
- Security, performance and usability testing
Service 04
Data management & M&E support
Better data, better decisions. We supply trained data agents and build the tools to collect, clean and analyse what matters.
- Data collection with ODK and SurveyCTO
- Bulk data entry and data cleaning
- Analysis, dashboards and visualisation
- Baseline, midline and end-line field support
Service 05
IT infrastructure & hardware support
Keep your people productive with dependable devices and networks, from procurement to maintenance.
- Installation and configuration of hardware and software
- Network monitoring and troubleshooting
- ICT equipment procurement and supply
- Inventory management and verification
Service 06
Cloud, web & digital content
Look professional and work from anywhere. We set up your cloud tools and build a web presence that wins customers.
- Domains, hosting and branded email
- Cloud backups, storage and databases
- Websites, web apps and social media management
- Graphic design, infographics and video
FAQ
Questions clients often ask
Do you only support systems you supply?
No. We train users on, support and test systems from other vendors too, and can act as your independent project manager.
Can you train staff at our own sites?
Yes. We offer onsite, centralised and hybrid training across Zambia, with materials tailored to your users.
How quickly can you respond to support issues?
Response times are agreed in your support plan. Most issues are resolved remotely; field visits are scheduled when needed.
Do you offer short-term data or project staff?
Yes. We provide trained data agents and project support staff for short-term and long-term assignments.
Paving the way
Ready to move one step ahead?
Book a free consultation. We will map your needs, recommend the right system or service, and give you a clear plan and quote.